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MOORE TOOL & EQUIPMENT RETURN POLICY
The customer is liable for all shipping costs when returning or exchanging an item to Moore Tool unless the product has been damaged during shipping. This policy also applies to warranty returns.
When returning an item for credit, a 25% restocking fee will be charged to your account. This policy also applies to shipments that are refused and returned only after the item has been shipped. If the item has not been shipped than we will cancel the order and return 100% of your money.
All cancellations after shipment are subject to a 25% (of total invoiced order) cancellation fee. Return shipping of the product is not refundable.
All returns must be new and in original packaging. They should be properly packaged before they are returned.
It's the customer's responsibility to report any damages/shortages within 48 hours of receiving the product. No claims will be accepted after 48 hours.
No returns will be accepted without authorization from Moore Tool. Once Authorization is approved, the customer will be issued a Return Merchandise Authorization number or RMA number.
The Return Merchandise Authorization or RMA is valid for 30 days ONLY. After the 30 day time limit, the RMA becomes invalid.
There are absolutely no returns on used or damaged products other than freight related damages.
